The HEYANNA crew is now working on MATEO. HEYANNA and MATEO well merge in early 2021.

Data Privacy

The following notes provide a simple overview of what happens to your personal data when you visit our website or use our app. Personal data is all data with which you can be personally identified. For detailed information on data protection, please refer to our privacy policy listed below this text.

1. Introduction

This Privacy Policy (the “Policy”) describes how HEYANNA UG. (“HEYANNA” or “we/us/our”) collects, uses, stores, shares and protects the personal information derived from the use made by the user (the “User”) both of the platform accessible via the domain (the “Website”) and our Application (the “App”), and through the services that are specifically offered to you via the Website or the App (referred to indistinctly as the “Services”).

If you have any concern or query in connection with the Policy, you can consult us at

2. Who is the data controller of your personal data?

The personal data you provide in the User registration process, along with any data submitted during the provision of the services or that HEYANNA may obtain through the Website and/or the App, will be processed by HEYANNA UG located at Julius-Hatry-Straße 1, 68163 Mannheim (Deutschland) with HBR number 733434 and whose contact email address is

This Policy governs the processing of personal data. All the terms used in the Policy will have the meaning established in the Terms and Conditions of Use ( unless they are expressly defined in this Privacy Policy.

3. For what purpose do we process your data?

The personal data will be collected and processed in the context of the Services offered through the Website and/or the App for the following purposes:

(a) To manage User registration and to be able to control the development and compliance with the contractual relationship with you, in accordance with the Terms and Conditions of Use. In particular, HEYANNA will process the following categories of data for the purposes that are specified below:

Categories of personal data & Purpose of processing

Basic information required for registration and provision of the services (access data, registration data, name, address, date of birth, vibe attributes, languages, profile photo and password): User validation, creation of a HEYANNA account and rendering of the Services by HEYANNA.

Basic contact information (phone and email address): Customer contact for performing the contractual relationship; advertising (if applicable).

Additional contact information (profession/professional sector, additional identification data, for example, national identification or passport number and Social Security Number): Verification of the customer’s identity and fraud prevention.

Information on transactions, along with and billing and delivery address: Payment processing and fulfillment of the contractual relationship.

Payments information (partial credit card data): User account registration, transaction processing and fraud prevention.

Information regarding your communications with other users and the use you make of our Website and our App, to the extent permitted by and in accordance with the legislation in force: Ensuring a safe and trustful environment, preventing fraud, abuse and any other misuse of the Website, the App and the Services, resolving potential disputes with other users and complying with any potential applicable legal obligations.

Usage data, in particular, technical and device-related information and data transmission information (IP address, device fingerprint/ID, functional web and tracking data, website login and usage data): Customizing offers: bug fixing, fraud prevention, improving the service, user interface improvement and, if applicable, marketing.

Geolocation data (latitude, longitude): In order to be able to show properties near you and recommend properties close to your location.

Voice and data provided during calls made to HEYANNA or calls from HEYANNA to the user: To improved quality and compliance with procedures by operators attending calls.


(b) To respond to queries that may be submitted by Users in connection with the App and the Website or the Services

(c) To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

(d) For any other business purpose stated when collecting your personal data or as otherwise set forth in applicable data privacy laws.

Furthermore, and only with the consent of the User in each case, we will use their data for the following additional purposes:

(a) To better know their preferences through evaluation of their profile, using the data to improve the use of the Website and/or the App, prevent fraud and improve the service.

(b) If so requested, to send the User advertising or commercial information, including by electronic means, about HEYANNA’s products and services that may be of interest to them.

(c) To process their participation in competitions and specific promotions.

In addition, the User’s personal data will be processed when HEYANNA has to fulfill a legal obligation under tax and anti-money laundering laws.

Whenever you interact with our App, Website, or Services, we automatically collect information, such as: log data (e.g., access times, hardware, software information), usage information, browsing history, browser information, screen recording of Service interaction and usage, location data (e.g., IP address, zipcode), device identification, “cookie” information, page view statistics, the type of browser and/or device you’re using to access our Services, and the page or feature you requested.

“Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. For more information on our use of Cookies, please see our Cookies Policy.

Our service providers may also transmit cookies to your browser or device in certain situations, such as when you click on a link to a third party website or service. This Policy does not cover the use of cookies by any third parties, and we are not responsible for their privacy policies and practices. Please be aware that cookies placed by third parties may continue to track your activities online even after you have left our Services, and those third parties may not honor “Do Not Track” requests you have set using your browser or device.

For example, Google, Inc. (“Google”) uses cookies in connection with its Google Analytics services. Google’s ability to use and share information collected by Google Analytics about your visits to the Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You have the option to opt out of Google’s use of cookies by visiting the Google advertising opt-out page at or the Google Analytics Opt-out Browser Add-on at

4. What is the legitimate interest for processing the data?

The legal basis for processing the data is the performance of the Terms and Conditions of Use of the Services, where the data processing is strictly necessary to be able to use the Website and the App and, therefore, to allow Users to benefit from the services made available to them.

With respect to additional purposes, these are legitimized by the consent given by the User, which may be revoked at any time without affecting the provision of the Services. Specifically, Users may withdraw their consent at any time by contacting us at

With regard to compliance with the obligations imposed on HEYANNA, the legal basis is established by applicable law (including Spanish Law 58/2003, of December 17, General Tax Act and Spanish Law 35/2006, of November 28, on Personal Income Tax and partial modification of the Corporate Income Tax Act, Nonresident Income Tax Act, and Wealth Tax, and their respective implementing regulations, and any other applicable legislation).

5. How long will we keep your personal data?

HEYANNA will keep the personal data of Users while they remain registered customers or users of the Website and/or the App, and the personal data will be retained after the termination of the contractual relationship, duly blocked, for the time necessary to answer for any liabilities that may be derived from the relationship. In some cases we retain personal data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation.

In particular, the Personal Data required for responding to queries made and delivering electronic marketing communications will be processed for as long as the User does not revoke the consent given and, once that consent has been withdrawn, for the time necessary to answer for any liabilities that may have arisen. In any case, when the personal data is not required for the purpose for which it was obtained and until it is not finally canceled, it will be retained in a blocked form.

As stated in the Terms of Use, we do not knowingly collect personal information from anyone under the age of 18; if you are an individual under 18, please do not attempt to register, use our services or send us your personal information. If we learn that we have collected personal information from anyone under the age of 18, we will delete that information as soon as possible. If you believe that an 18-year-old has given us his or her personal information, please contact us through


6. Who will your data be sent to?

HEYANNA may communicate the personal data of Users when so required by law, for defending its legitimate rights and interests, or when necessary in accordance with the services contracted by Users. They may also be accessed by third party service providers and computer and technical support services, some of which are detailed below.

hosted on the Google Cloud Platform ("GCP"), whose servers are located at "Europe-west3" and "Europe-west1". Your data may be transferred internationally to their servers in the United States. This international transfer of personal data is covered by the EU-USA Privacy Shield Agreement and therefore provides adequate safeguards for the protection of your personal data. More information is available at the following link:

To conclude, we inform you that HEYANNA relies on other companies to provide certain services related to the Website and/or the App, like billing or payment of Services through our platform. More information on each company is available at the following links:

7. What are your rights as the data subject?

Rights & Content

Access: You can obtain confirmation as to whether your personal data is being processed and consult what specific personal data is processed.

Rectification: You can modify your personal data when they are inaccurate, and complete those that are incomplete.

Erasure: You can request the erasure of your personal data when, among other reasons, they are no longer necessary for the purposes for which they were gathered.

Opposition: You can ask for your personal data not to be processed. We will stop processing the data, except where legitimate purposes prevail, or to exercise or defend against possible claims.

Restriction of processing: You may request the restriction for processing of your data in the following cases: While a challenge to the accuracy of your data is being verified; When the processing is unlawful, the User objects to the deletion of their data and requests the limitation of their use; When your data is not processed but is needed for exercising or defending claims; When you have opposed the processing of your data to carry out a mission of public interest or to satisfy a legitimate interest, while it is checked whether the legitimate grounds for processing prevail over your interests.

Portability: You may receive the personal data submitted to us and obtained during your contractual relationship with HEYANNA in electronic form, and transmit that data to another entity.

The exercise of all these rights is free.

Contact channel

To exercise your rights, please send an e-mail to indicating the right you wish to exercise or call us at +49 15164683929.

8. Information updating

The User may update the information held by HEYANNA through the settings available in their account, or by writing to We remind you that in order for HEYANNA to adequately provide the Services, the User must keep their information up to date, and accordingly, agrees to regularly check the information provided to ensure it is accurate.

You can ask us to stop sending you marketing emails or communications at any time. To this end, you can change the communications preferences in the settings section of your account, or contact us at However, this will not prevent us from sending emails and other communications related to the Services, since these are necessary to comply with the contractual relationship between us and the User.


Data PrivacyTerms of Service & EULAImprint
© 2020 — Made with love in Mannheim